Legal
Text message terms
Last updated
Program name: BlackCar reservation updates. BlackCar sends text messages only to riders who opted in, and only about their own reservations.
What you receive
- Your reservation is confirmed
- Your chauffeur is on the way
- Your chauffeur has arrived
- Your pickup time has changed
- Confirmation that you subscribed
No marketing or promotional messages are sent. Message frequency varies with the number of reservations you make. Msg & data rates may apply.
How you opt in
In the BlackCar app (when you reserve, or under Settings and Notifications) and in the web booking flow, you tick an unchecked box that reads:
Text me updates about my reservations. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.
Ticking it is your consent to receive the messages above. We record the time, the wording and where you agreed. Consent is not a condition of purchase: you can reserve and use BlackCar without text updates.
How you opt out and get help
- Reply STOP to any message to cancel. You receive one confirmation and no further texts. You can also turn text updates off in the app under Notifications.
- Reply HELP for help, or email support@blackcarservices.app.
- Reply START to opt back in.
Other terms
- Carriers are not liable for delayed or undelivered messages.
- Mobile phone numbers and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.
- See our privacy policy and terms of service.