Terms of service

These terms apply to every reservation made through the BlackCar website and apps. By reserving, you agree to them.

1. Who we are

BlackCar is operated by Elyes Ouechtati, a sole proprietor, Rockville, Maryland ("BlackCar", "we"). We provide pre-booked chauffeured transportation in Washington DC, Maryland and Virginia, performed by licensed chauffeurs.

2. Your account

You sign in with your mobile number and a one-time code, or with Apple or Google. You are responsible for reservations made from your account and for keeping your contact details current. We never ask for a password.

3. Reservations

• A reservation is confirmed when you receive a confirmation in the app or by email. You reserve a vehicle class; the specific vehicle is assigned before pickup and may differ from the images shown.
• Reservations can be made from two hours before pickup. Pickups run from 5 am to 2 am.
• Passenger and luggage limits for each class apply. Child seats must be requested when you reserve.
• Airport pickups follow your flight: the pickup time moves with the actual landing time when you give us the flight number.

4. Prices and payment

The price shown when you reserve is the price you pay. It includes an 18% gratuity paid to the chauffeur, tolls, parking and airport fees. You are never charged separately for tolls, parking or fees.

We place a hold for the quoted amount on your card when you reserve (for pickups more than seven days away, seven days before pickup) and charge it after drop-off. Card details are held by Stripe; BlackCar never stores card numbers.

The only amounts that can be added after a ride are:

• waiting time beyond the free waiting period, at $1.50 per minute;
• changes you approved in the app at the price shown, such as an added stop or extra hourly time;
• an optional tip you choose to add, which goes entirely to the chauffeur.

5. Changes and cancellation

Changes and cancellations are free until 24 hours before pickup, and the hold is released. Within 24 hours of pickup, a cancellation fee of 50% of the price applies. Within 2 hours of pickup, or once your chauffeur is on the way, the full price applies. A no-show, after the free waiting period and two attempts to reach you, is treated as a cancellation at the full price.

6. Waiting time

Free waiting is 15 minutes at an address and 60 minutes after landing at an airport, counted from the later of the scheduled pickup (or landing) and the chauffeur's arrival. After that, waiting is $1.50 per minute.

7. Conduct and safety

Chauffeurs may refuse or end a ride when a passenger is abusive, unsafe or breaks the law, and the full price applies. No smoking or vaping in the vehicle. Damage or soiling beyond normal use is charged at the cost of repair or cleaning, with a receipt.

8. Our responsibility

We do our best to arrive on time, but traffic, weather and road closures are outside our control. If we cannot perform a confirmed reservation, we refund it in full; we are not liable for missed flights, connections or events, or for other indirect losses. Nothing in these terms limits liability that cannot be limited by law.

9. Text message program

• Program name: BlackCar reservation updates.
• What is sent: updates about your own reservations only: your reservation is confirmed, your chauffeur is on the way, your chauffeur has arrived, your pickup time has changed, confirmation that you subscribed. No marketing.
• Message frequency varies with the number of reservations you make.
• Msg & data rates may apply.
• Reply STOP to cancel at any time and HELP for help. You can also opt out in the app under Notifications.
• Consent is not a condition of purchase. You can reserve and use BlackCar without text updates; you still receive updates in the app and by email.
• Carriers are not liable for delayed or undelivered messages.
• Support: support@blackcarservices.app. Full program terms: blackcarservices.app/sms.

10. Privacy

How we handle your information is described in our privacy policy, which is part of these terms.

11. Changes to these terms

When these terms change, we update the date at the top and tell signed-in users in the app. The terms in force when you reserve apply to that reservation.

12. Governing law and contact

These terms are governed by the laws of the State of Maryland. Questions: support@blackcarservices.app.